The Customer The customer is a large regional bank in the United States with a significant retail banking operation. Their Customer Contact Center handles thousands of customer inquiries daily, making it a crucial touchpoint for customer satisfaction and loyalty. The quality and speed of service provided by this center directly impacts customer retention and the […]
The Customer Schwarz Group stands as Germany’s leading retailer, generating approximately 154 billion euros in annual sales across an impressive global footprint. Operating over 13,700 locations in 32 countries through well-known brands like Lidl and Kaufland, the company serves customers through supermarkets, hypermarkets, and discount stores worldwide. With over 500,000 dedicated employees, Schwarz Group has […]
The Customer Vanguard is one of the world’s largest asset managers, with approximately $8 trillion in assets under management. The company serves both retail and institutional investors with a mission to provide greater investment success opportunities while maintaining cost optimization principles. As a large enterprise with multiple lines of business, Vanguard operates numerous data teams […]
The Business: Nomura is a prominent global financial services firm headquartered in Tokyo, Japan. Specializing in investment banking, securities, wealth and asset management, and retail banking, Nomura serves a diverse client base across the world. The company prides itself on delivering comprehensive financial solutions and strategic insights tailored to meet the evolving needs of its […]
The Customer Michelin Group stands as a global leader in tire manufacturing and mobility solutions, employing over 100,000 people worldwide and generating more than 25 billion euros in annual revenue. The company sells approximately 200 million tires yearly while expanding beyond traditional tire manufacturing into tire-related services, mobility experiences including the famous Michelin Guide, and […]
The Business: NetApp is a leading provider of data solutions with a portfolio of offerings that span data management, application, and storage, addressing enterprise requirements across a range of environments, from on-premises to hybrid and multi-cloud. NetApp develops leading all-flash data storage hardware and the only enterprise-grade storage OS, available on the world’s leading public […]
Summary Dremio provides DATEV product managers with self-service access to software usage data to help them understand and improve their software and customer experience. The Business DATEV eG, a German software company with over 8,000 employees and an annual revenue of over 1 billion euros, makes software for tax consultants, lawyers and accounting offices. Tax […]
