Your Lakehouse, Fully Supported

Dremio Support

 Expert, responsive, and proactive support to help you maximize
your Agentic Lakehouse.

See Plans

Why Dremio Support

Benefits

Dremio Support adapts to your needs, whether you're just starting or running critical global workloads. Our partnership grows with your goals, ensuring continuous support for your current and future needs.

Responsive, Strategic, and Proactive

Dremio Support provides fast, reliable help and proactive guidance, adapting to your needs as you scale to keep your data workloads running smoothly.

Plans

Support Plans

Developer(Cloud Only)
Bronze
Silver
Gold
Best for
Getting Started
Production workloads
Enterprise workloads
Mission-critical operations
Availability / Coverage
Self-service docs, training, and community support
24 × 5 coverage for urgent tickets, 8 × 5 business hours for remaining
24 × 7 × 365 coverage for critical issues, business hours for others
24 × 7 × 365 coverage
Support Portal
Initial Response Targets
Urgent: No SLA
Urgent: 1 Business hr High: 4 Business hrs Normal: 1 Business day Low: 2 Business days
Critical: 1 hr High: 4 Business hrs Normal: 1 Business day Low: 2 Business days
Urgent: 30 min High: 4 hrs Normal: 1 Business day Low: 2 Business days
Follow-the-Sun
—
—
Designated Support Contacts
—
3
5
10+
CEM (Customer Experience Manager)
—
—
—
White-Glove / Critical Incident Management
—
—
—
24/7 Access to Knowledge Base & Documentation

Best for: Getting Started
Availability / Coverage Self-service resources
Support Portal
Initial Response Targets Urgent: No SLA
Follow-the-Sun —
Designated Support Contacts —
CEM (Customer Experience Manager) —
White-Glove / Critical Incident Management —
24/7 Access to Knowledge Base & Documentation

Best for: Production workloads
Availability / Coverage 24×5 urgent, 8×5 remaining
Support Portal
Initial Response Targets Urgent: 1 Business hr High: 4 Business hrs Normal: 1 Business day Low: 2 Business days
Follow-the-Sun —
Designated Support Contacts 3
CEM (Customer Experience Manager) —
White-Glove / Critical Incident Management —
24/7 Access to Knowledge Base & Documentation

Best for: Enterprise workloads
Availability / Coverage 24×7×365 critical, business hrs others
Support Portal
Initial Response Targets Critical: 1 hr High: 4 Business hrs Normal: 1 Business day Low: 2 Business days
Follow-the-Sun
Designated Support Contacts 5
CEM (Customer Experience Manager) —
White-Glove / Critical Incident Management —
24/7 Access to Knowledge Base & Documentation

Best for: Mission-critical operations
Availability / Coverage 24 × 7 × 365 coverage
Support Portal
Initial Response Targets Urgent: 30 min High: 4 hrs Normal: 1 Business day Low: 2 Business days
Follow-the-Sun
Designated Support Contacts 10+
CEM (Customer Experience Manager)
White-Glove / Critical Incident Management
24/7 Access to Knowledge Base & Documentation

View Complete Support and Policy Features →

QUICK LINKS

Resources & Troubleshooting

Documentation

Comprehensive guides, API references, and tutorials.

Open Docs →

University

Master Dremio with our courses and tutorials.

Start Learning →

Community

Engage with peers and Dremio experts. 

Start Learning →

Blogs

Discover articles, news, and expert tips to enhance your data journey with Dremio.

Open Blogs →

Developer Hub

Explore developer guides, API references, and sample code to build and integrate with Dremio.

Open Dev Hub →

Support Portal

Access quick answers, troubleshooting tips, and the latest product updates.

Open Portal →

Make data engineers and analysts 10x more productive

Boost efficiency with AI-powered agents, faster coding for engineers, instant insights for analysts.

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Talk to an Expert

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