Every year, we look forward to recognizing the KMWorld Readers’ Choice Award winners. Although it’s tempting to label every category with an AI designation, since it seems that AI is now infusing everything we do—and not just in the world of knowledge management but also in our daily lives—we decided against that. We do have categories for Agentic AI and for GenAI, but other categories caught our attention, such as Content Management, Help Center Automation, and Workflow Automation.
This year, we also decided to try something new. We certainly celebrate the winners in each category. They’re the ones our readers have voted as the best of the best. And we, of course, agree with the voters. Yet there are so many other companies in each of the 18 categories that deserve mention. KM is about people and their ability to capture, organize, share, and make actionable knowledge. KM relies on technologies that can enable this core mission.
Thus, while our Readers’ Choice Awards honor the top companies in each of the categories, we’ve expanded this year’s coverage to include a supplementary list we’re calling the Leader Group that showcases the broader landscape of exceptional KM solutions available to organizations today. So much excellent work is being done, and done quickly, given the rapid changes in technology.
We urge you to review the winners and our new Leader Group of companies to check out how they could help you in your KM journey. In addition, please note that KMWorld has other resources to help you fulfill your mission—webinars, white papers, special reports, articles in the magazine, news on the website, and, most recently, podcasts.
Congratulations to the winners, and many thanks to all of you who submitted nominations and took the time to vote.
KMWorld 2025 Readers' Choice Awards: Semantic Layers
WINNER
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